Privacy Policy

Reset Style (referred to as 'Reset Style', 'we', 'our' or 'us' in this Privacy Policy) is a home organising business operated by Samantha Howlett-Bolton and Emily Halcrow, each trading as sole traders under the Reset Style brand in England and Wales.

We are the joint data controllers for the purposes of the personal information processed in accordance with this Privacy Policy. You can contact us at:

• Email: hello@resetstyle.com
• Address: Hazlemere, Buckinghamshire / Harpenden, Hertfordshire

This Privacy Policy applies to the personal information we collect about you through our Services, whether in person, by telephone, by post, via our Website or any other digital products, through our social media platforms, from third parties and when you otherwise communicate with us.

This Privacy Policy may change from time to time and, if it does, the up-to-date version will always be available on our Website. We will also tell you about any important changes to our Privacy Policy.

Personal information means any information about an individual from which that individual can be identified. The following shows information we process about you, and the purpose for which we process that information. There may be more than one reason for which we collect such information and we have only listed the main reasons. If you would like further information, please contact us at hello@resetstyle.com.

Personal Information You Provide to Us

When you use our Website or Services, we may collect the following information from you:

• Your name
• Email address
• Phone number
• Your location or area
• The content of messages you send us
• Your marketing preferences (newsletter opt-in)

In the course of delivering our Services, we may also collect photographs of your home (only with your explicit consent) and financial/invoicing information.

Information We May Collect Automatically

Our hosting provider may automatically collect technical information such as your IP address and browser type. We do not currently use any analytics, tracking, or advertising tools on our Website.

We only ever use your information in line with applicable data protection laws — in particular, the Data Protection Act 2018 ("DPA 2018") and the UK General Data Protection Regulation ("UK GDPR") (the DPA 2018 and UK GDPR together, the "Data Protection Legislation"). In short, this means we only use it where we have a legal basis to do so. Under the Data Protection Legislation, these are the general legal bases for which we process your personal information:

• Consent — you have given us consent to process your personal information for a specific purpose that we have told you about.
• Performance of our contract — processing your personal information is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
• Legitimate interests — processing your personal information is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests.
• Legal obligation — processing your personal information is necessary for us to comply with a legal obligation (such as tax or accounting requirements).

The table below sets out how we use your personal information and the legal basis for each:

We may disclose your information for certain purposes and to third parties, as follows:

• Third Party Providers: We use certain companies, agents or contractors ("Third Party Providers") to perform services on our behalf or to help deliver our services to you. In the course of providing such services, these Third Party Providers may have access to your personal information. We do not authorise them to use or disclose your personal information except in connection with providing their services to us. Our Third Party Providers include:
  • Web3Forms (operated by Web3Creative) — processes form submissions from our Website. When you submit a contact form or workshop interest form, the information you provide is transmitted to Web3Forms for delivery to us.
  • AWS Amplify (Amazon Web Services) — hosts our Website.
• To protect legitimate interests: There are certain circumstances where we and our Third Party Providers may disclose and/or make use of your information where a disclosure would be necessary to: (a) satisfy any applicable law, regulation, legal process, or other legal or governmental request or requirement, (b) enforce applicable terms of use, including investigation of any actual or alleged breaches, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Reset Style, its members or the public, as required or permitted by law.

Some of our Third Party Providers, including Web3Forms and AWS, may process your personal data outside the United Kingdom. Where your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with the Data Protection Legislation, such as the use of UK International Data Transfer Agreements, standard contractual clauses approved by the ICO, or transfers to countries that the UK Government has determined provide an adequate level of data protection.

If you would like further information about the specific safeguards applied to the transfer of your personal data, please contact us at hello@resetstyle.com.

Marketing Communications

We want to ensure that you are informed and aware of the best services and promotions that we can offer you. By consenting to receive additional communications (by mail, telephone, text/picture/video message, email or otherwise) from us, we will process your personal information in accordance with this Privacy Policy.

Where we rely on your consent to send you marketing communications, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before you withdraw. To withdraw consent or change your marketing preferences, email us at hello@resetstyle.com. You can also unsubscribe using the link in any marketing email we send you.

Service Communications

As detailed above, we may send you communications such as those which relate to any service updates (e.g. service availability) or provide customer satisfaction surveys. We consider that we can lawfully send these communications to you as we have a legitimate interest to do so, namely to effectively provide you with the best service we can and to grow our business.

We keep your personal information for only as long as is necessary for the purpose it was collected. The specific retention periods are:

• Contact form enquiries: Up to 12 months after we last communicate with you, unless you become a client, in which case we retain it for the duration of our business relationship plus 12 months.
• Marketing/newsletter contacts: Until you unsubscribe or withdraw consent, after which we will delete your details within 30 days (except for a suppression record to ensure we do not contact you again).
• Workshop interest registrations: Up to 12 months or until the relevant workshops have launched, whichever is later.
• Client records and financial data: 7 years from the end of the financial year in which the transaction took place, as required by HMRC.

You have the right to request that we delete your personal information at any time, except where we are legally required to retain it (for example, financial records for tax purposes) or where we have an unresolved issue with you.

We are committed to securing and protecting your personal information, and we make sure to implement appropriate technical and organisational measures to help protect the security of your personal information.

Unfortunately, the transmission of your personal information via the internet is not completely secure and although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to us over the internet and you acknowledge that any transmission is at your own risk.

Our Website (or any other digital products we may operate) may contain links to websites operated by third parties. This Privacy Policy only applies to the personal information that we collect from you and we cannot be responsible for personal information collected and stored by third parties. If you follow or click on a link, please understand that the relevant third party websites have their own terms and conditions and privacy policies, and we do not accept any responsibility for the content of those third party websites or third party terms and conditions or policies. Please check these policies before you submit any personal information to these websites.

Under the Data Protection Legislation, as a visitor of our Website and/or user of our Services, you are entitled to certain rights. There are circumstances in which your rights may not apply. You have the right to request that we:

• provide you with a copy of the information we hold about you;
• update any of your personal information if it is inaccurate or out of date;
• delete the personal information we hold about you — if we are providing services to you and you ask us to delete personal information we hold about you then we may be unable to continue providing those services to you;
• restrict the way in which we process your personal information;
• stop processing your data if you have valid objections to such processing; and
• transfer your personal information to a third party.

For more information on your rights and how to use them, or if you would like to make any of the requests set out above, please contact us at hello@resetstyle.com.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

As explained in the section on Communications, you have the right to ask us to stop processing your personal information for such purposes. Please note that we reserve the right to charge a fee for responding to requests where we reasonably determine that they are manifestly unfounded or onerous or being made in bad faith.

If you have any questions or concerns about how we handle your personal information, please contact us by email to hello@resetstyle.com.

If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Information Commissioner's Office
• Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• Telephone: 0303 123 1113
• Website: ico.org.uk/make-a-complaint

Our Website does not currently use cookies for analytics, tracking, or advertising purposes. Your browser may store strictly necessary technical data as part of standard web functionality, but we do not set any first-party or third-party cookies that track your behaviour.

If we introduce cookies in the future, we will update this Privacy Policy and, where required by law, obtain your consent before placing non-essential cookies on your device.